Reference

Legal clarity for your vsbdt account

vsbdt Legal sets out how account access, wallet records and policy requests work before you enter the lobby.

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vsbdt Legal clarity for your vsbdt account
CONTACT ROUTES

Get policy help near your cashier

A clear contact route helps when Legal wording meets a real account or wallet question.

Account access If phone verification or account access is unclear, contact support with the phone number linked to your account. We can explain the applicable Legal step without asking you to share your password, PIN or one-time security code.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and visible status from your account. We use those details to check the record and explain whether a policy check or account match is still required.
Policy request You can ask us to clarify a Legal clause, request a copy of relevant account records, or question a policy decision. Include enough detail for us to locate the matter, while keeping card, wallet and login secrets private.
RECORD HANDLING

How we handle your Legal requests

Legal handling is tied to the account details and transaction trail needed for a specific request.

Account data

We use the details you submit for account access, verification and policy handling. Keep your phone number current, because a phone check may be needed before we discuss account records or make a permitted change.

Cookies

Cookies and similar browser storage can support session continuity, security checks and saved preferences. You can manage browser permissions, but disabling necessary storage may interrupt the Legal account route or require another verification step.

Account security

Never send us your password, PIN or one-time code. If you suspect that account access is not yours, contact support using the account contact route and describe the issue so we can apply the relevant security check.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a transaction to the correct account. We may ask for the reference, amount and date, but not for secret wallet credentials.

Record retention

We retain account, verification and transaction records for the period needed to operate the account, address disputes and meet applicable Legal duties. A request to change or remove data may be limited by those duties.

Change requests

To request a correction, access copy or permitted deletion, contact support from the account-linked route and name the record concerned. We may verify ownership first, then explain what can be changed and why.

Answers before opening your account

These Legal answers cover the questions we expect before an Indonesian account is opened or a wallet record is checked. They explain the practical steps for access, data requests and policy contact without replacing the current notice shown on the site. If your situation is specific, send the account-linked request with its payment reference.

The vsbdt Legal notice covers account access, phone verification, wallet and transaction records, cookies, security requests, retention and contact procedures. It also explains that access depends on local law, so the available route can vary by supported Indonesian region.

No. Access depends on local law and may be available only where local law permits. If your account route is restricted, do not attempt to bypass the check. Contact us with your account-linked phone details so we can explain the applicable policy wording.

Phone verification connects an account request to the number submitted during registration and helps us protect account records. Complete the check before asking about wallet status or policy changes, and never send your password or one-time security code to support.

Yes, you can contact us through the account-linked route to request access to relevant account data. State which records you need, such as verification or payment references. We may confirm ownership first and may retain records where applicable Legal duties require it.

DANA and QRIS references can be used to match a payment event with your account and explain its visible status. We may request the reference, date and amount, but we do not ask for your wallet PIN, password or one-time security code.

You can ask us to correct an inaccurate account detail by contacting support from the linked contact route. Identify the field and explain the change. We may verify ownership, and some transaction or verification records may remain unchanged when Legal retention duties apply.

Use the support contact path connected to your account and include the relevant clause, account phone number and payment reference when one exists. Keep private credentials out of the message. We will explain the next policy step or request any needed verification.

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